Help center
Short answers for agencies using Verploy: adding sites, updates, backups, client reports and alerts.
Getting started
Add your first siteAdd a site in four steps: the address, the Verploy Connector, the connection check and your update policy.The connection checkWhat the connection check looks at after pairing, what a blocker means and how to run the check again.Choose how updates are madeAsk first, update automatically, or never automatically: how the update policy and the smart update rules work.
Updates
Held back or rolled back: what it meansThe difference between an update that was held back and one that was rolled back, and what to do next.Approve a visual change, or test onlyWhen a theme or page-builder update only changes how pages look, approve it with one click. For big updates, use Test only.Premium plugins and licencesWhy a premium update can be missing, how to fix the licence, and how to install a new version with a ZIP upload.
Backups
Restore a backupHow restoring a single site works, what stays in place, and what happens if the site does not work afterwards.Run a restore testProve that a backup can be restored, without touching the live site.Download a backup or keep it for a yearDownload any backup as a single file, and keep up to three backups per site for a year.
Clients and reports
Alerts and account
Still stuck? Email us at team@verploy.com with the site and what you see. We answer in English or Dutch.